Orders and returns

PRODUCT AVAILABILITY
No guarantee can be provided for the availability of products, but we do guarantee our promptly notifying consumers on the non-availability. If we receive an order for a product that has been exhausted, we shall inform the client of any cancellation or change, even change the delivery date if he wishes. In this case, the cancellation is not detrimental to the consumer.

PAYMENT

Bank deposit
Pre-pay your order, which you’ve already registered on our online store, at one of the following bank accounts, using your order number as a justification of the depositor.

Beneficiary: Ο.ΖΟΥΜΠΟΣ κ ΣΙΑ Ο.Ε

PIRAEUS BANK: GR1401716020006602126068958

It is very important to note the order number when depositing to avoid problems and delays in delivery time. Keep the deposit slip in case it is needed. For your convenience you can contact us when you make your deposit, so that we find it in the system and send you your order immediately.

Credit Card via Stripe
Possibility of payment through Stripe using your credit card. Stripe is probably the most popular and safest method of payment as it is used throughout the world especially for international transactions.

Cash on Delivery (only for GREECE)

SECURITY OF PAYMENTS
By choosing to pay with PayPal or Stripe we enable you to make your payment through gateways that are the most well-known for their safety, international payment methods.

PayPal and Stripe services, offers fast, easy and safe payments via the Internet, without having to disclose your credit card information. With Paypal for example, if you have a PayPal account you can pay for your orders by depositing in your PayPal account. We are updated promptly and so can quickly begin the process of your order.

SHIPPING METHOD

All orders are sent by Courier Company from Monday to Friday. Once all products are readily available, they are prepared and ready for shipment within 24 hours from the time we are informed of your payment order.

The shipment of products by Courier takes 1 to 3 days.

ΝΟΤΕ: If the product is out of stock delivery takes 4 to 10 days.

We are not responsible for any delay or failure of delivery due to factors such as strikes, extreme weather or any force majeure, but we are responsible for notifying you via email.

Shipments of Windsurfing Boards @ Sup Boards may take a little more. For information please contact us.

The shipping cost is as follows:

• For orders less than 50.00 euros shipping is 10.00 euros.
• For orders above 50.00 euros shipping is free.

• For orders less than 100.00 euros shipping is 20.00 euros.
• For orders above 100.00 euros shipping is free.

WITHDRAWAL / RETURN-SUBSTITUTION OF PRODUCTS

Α) You have the right to return purchased products and ask for their replacement:

• In all cases where a demonstrable fault of our site « kitesurfgreece.com » delivered other products or materially different ones from those ordered.
• In all cases where the product was defective or lacking in its agreed quality.

Products must be in excellent condition and not used, the packaging must not be altered and must contain all original content. In this case we cover return costs.

Β) You have the right to return purchased products and ask them to be changed or exchanged with another or others that sum up to the rate of the price you have paid or with an additional premium, within 7 days of receipt of product.

C) You have the right to return purchased products and ask for a refund:

• In all cases where the product was defective or lacking in the agreed quality, within 7 days of delivery of the product.
• Within 7 days of delivery of the product.

In cases B and C, the products must be in excellent condition and not used, the packaging must not be altered and all original content must be included. In this case the return costs are charged to the consumer.

• If return costs are covered by us, the products should always be returned by the same Courier Company, which delivered your order, to the address below.
• If return costs are charged to the consumer, he is obliged to deliver the goods personally to the address below.

Ο.ΖΟΥΜΠΟΣ κ ΣΙΑ Ο.Ε
Faros Drepano,
Palaia Ethniki Odos, 26504
Greece
(+30) 693 939 1295

In all the above cases, the consumer is responsible for the deterioration or destruction or loss of products on their return. The refund to the consumer will be completed within 2 days from the date we receive the products.

Please contact us before returning a product.

ORDER CANCELATION

If the consumer wishes to cancel his order, he must send us an email or contact us via the contact form. If the order has already been shipped, the consumer has the right to return products in accordance with the terms of WITHDRAWAL, but is responsible for returning the goods without damage and without further losses incurring to our online store. The return costs are charged to the consumer.